Refund policy

SushiFreezer.com is proudly part of The Freezer Co family — a trusted name in high-performance cold storage solutions.

Return and Refund Policy – Ultra-Low Temperature Freezers

 

Thank you for purchasing an Ultra-Low Temperature Freezer from [Your Company Name]. We are committed to providing high-quality equipment and ensuring your satisfaction. Please review our return and refund policy below.

1. Return Eligibility

Due to the specialized nature of ULT freezers, returns are accepted under the following conditions only:

  • The freezer arrives damaged in transit (damage must be reported within 48 hours of delivery).

  • The product is defective upon arrival or fails during initial installation despite proper setup and usage.

  • The unit was not used, is still in original packaging, and returned within 30 days of delivery, subject to restocking fees.

2. Non-Returnable Items

Returns will not be accepted for:

  • Units that have been used, installed, or modified.

  • Custom-built or special-order freezers.

  • Freezers that have been damaged due to misuse, improper installation, or lack of maintenance.

3. Return Process

To initiate a return:

  1. Contact our Customer Service at [email/phone] within the allowed return window.

  2. Provide your order number, photos (if applicable), and a detailed explanation.

  3. Obtain a Return Authorization (RA) number before shipping any items back.

  4. Package the unit securely and ship to the address provided with your RA.

Note: Customer is responsible for return shipping costs unless the product was defective or damaged in transit.

4. Refunds

  • Refunds are issued only after the item has been received and inspected.

  • If approved, refunds will be processed within 10 business days to the original payment method.

  • Restocking fee: A 25% restocking fee may apply for returns of non-defective products.

5. Warranty Coverage

Our ULT freezers come with a [2] limited warranty. For warranty claims, please refer to the [Warranty Policy] or contact support at [contact info].

Contact Information

For any questions, please contact:

[The Freezer Co
Customer Support Team
📞 Phone: []
📧 Email: [info@thefreezerco.com]