Shipping policy

SushiFreezer.com is proudly part of The Freezer Co family — a trusted name in high-performance cold storage solutions.

Shipping Policy

Effective Date: [Insert Date]
Company Name: [Your Company Name]
Contact: [support@yourcompany.com] | [Phone Number]
Website: [www.yourwebsite.com]

1. Shipping Methods

Due to the size and sensitivity of ultra-low temperature freezers, all units are shipped via freight carrier with special handling protocols. We may use third-party logistics providers to ensure proper transport and delivery.

  • Curbside delivery is the standard method unless otherwise specified.

  • Inside delivery, liftgate service, or white glove delivery may be available for an additional fee. Please request these services in advance.

2. Processing Time

Orders are typically processed within 3–7 business days after payment confirmation, unless the unit is made to order or backordered. Custom or large-batch orders may require additional lead time, which will be communicated at the time of purchase.

3. Shipping Costs

Shipping costs are calculated based on:

  • Weight and dimensions of the freezer

  • Delivery location

  • Delivery method and access requirements

You will receive a shipping quote prior to finalizing your order.

4. Delivery Timeframes

Typical transit times within the continental U.S. range from 5–10 business days, depending on location and carrier. Remote or restricted-access areas may require additional delivery time.

5. Receiving Your Shipment

To ensure a smooth delivery:

  • Inspect the crate or box immediately upon arrival for visible damage.

  • If there is any damage, note it on the delivery receipt and take clear photos before signing.

  • Do not refuse delivery without first contacting us, unless the item is significantly damaged.

  • Report shipping damage within 48 hours to [support@yourcompany.com].

6. International Shipping

We ship to select international destinations. All international orders are subject to:

  • Customs duties, VAT, import taxes, and brokerage fees

  • Extended delivery timelines due to customs processing

  • Compliance with local regulations and electrical standards

International buyers are responsible for all import-related costs.

7. Delays and Force Majeure

We are not liable for delays caused by carriers, weather, strikes, global supply chain issues, or other factors beyond our control. We will do our best to provide updates and work toward resolution in the event of unexpected shipping delays.

8. Shipping Insurance

All shipments include limited carrier insurance. Additional shipping insurance can be purchased upon request.

9. Contact

For questions about shipping, quotes, or special delivery requirements, please contact:

[Your Company Name]
📧 Email: info@thefreezerco.com
📞 Phone: [Insert Phone Number]